taka emoji Terms and Conditions

1 General Provisions and Applicability

taka emoji is an online gaming and betting platform that offers various casino games, slots, live casino, and sports betting services to Bangladeshi users. These Terms and Conditions (hereinafter referred to as "Terms") apply to the use of the taka emoji website and mobile application.

Accessing this platform, creating an account, or using any of its services means you agree to comply with all provisions of these Terms. If you do not agree with any term, please refrain from using this platform.

These Terms form a legally binding agreement between the user and taka emoji. While the Terms are available in both Bengali and English, in the event of any dispute, the Bengali version shall be considered final.

1.1 Definitions

• "Platform" refers to both the taka emoji website and mobile app.
• "User" or "You" refers to any registered or unregistered person who uses this platform.
• "Account" refers to a user's registered profile.
• "Funds" refers to money deposited into a user's account.
• "Bonus" refers to any promotional offer or reward provided by taka emoji.

2 Account Registration and Identity Verification

To create an account on taka emoji, you must provide accurate and complete information. If the information provided at registration is false or incomplete, the platform reserves the right to close the account at any time.

2.1 Registration Requirements

• Each person may create only one account. Operating multiple accounts is strictly prohibited.
• You must use your own name, mobile number, and correct personal details when creating an account.
• After registration, you may be asked to submit a government-issued ID or other documents for identity verification.
• Keeping the account password secure is entirely the user's responsibility.

2.2 KYC Verification Process

In the interest of safe and transparent transactions, taka emoji may request identity verification (KYC) from users at any time. Withdrawals or certain services may be temporarily suspended until verification is complete.

A verified account is required for various special bonuses, including the taka emoji birthday gift. If you have any questions about account verification, please contact our support team.

3 Age and Eligibility Requirements

Users must be at least 21 years old to create an account and participate in gaming or betting activities on taka emoji. Anyone under the age of 21 is strictly prohibited from using this platform.

It is the user's responsibility to keep minors away from this platform. Please ensure that younger members of your household cannot access this service. For more guidance on responsible play, read our Responsible Gaming Guidelines.

3.1 Ineligible Persons

The following persons are not eligible to use this platform:

• Any person under the age of 21.
• Any person who has voluntarily or otherwise registered as self-excluded.
• Any person previously permanently banned from an account by taka emoji.
• Any person who is not eligible to receive such services under applicable law.

4 Deposit and Withdrawal Policy

taka emoji uses secure and familiar mobile banking methods for financial transactions. Currently, bKash, Nagad, Rocket, and Upay are accepted for deposits and withdrawals.

4.1 Deposit Terms

• The minimum deposit amount is ৳300.
• You must use the correct reference number when making a deposit.
• Deposited funds are generally credited to the account within a short period of time.
• Deposits must be made only from a mobile banking account registered in your own name.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• The withdrawal process generally takes between 30 minutes and 3 hours to complete.
• Withdrawals can only be made to the mobile banking number registered on the account.
• Withdrawals may be temporarily delayed if the account is not verified.
• To withdraw bonus funds, the specified wagering requirements must be met.

4.3 Transaction Limits and Verification

taka emoji reserves the right to request additional verification for any unusual transaction or suspicious activity. If a fraudulent transaction is proven, the associated account will be suspended and legal action may be taken.

5 Bonuses and Promotional Offers

taka emoji provides various types of bonuses and promotional offers. It is the user's responsibility to be fully aware of the relevant terms before accepting any of these offers.

5.1 Welcome Bonus

New members receive a 200% bonus on their first deposit, up to ৳8,000. This bonus carries a 15x wagering requirement, meaning the bonus amount must be wagered 15 times. For example: if a ৳1,000 deposit yields a ৳2,000 bonus, the total balance is ৳3,000 and the wagering requirement will be ৳2,000 × 15 = ৳30,000.

5.2 General Bonus Terms

• Each bonus has its own wagering requirement that must be met.
• You may not accept another bonus until the wagering requirement of the current bonus is completed.
• Bonus funds are not direct cash — they can only be withdrawn after the specified wagering requirement is fulfilled.
• taka emoji reserves the right to cancel a bonus if there is any suspicion of misuse.
• Claiming bonuses from multiple accounts in the same household or from the same device is prohibited.

5.3 Other Promotional Offers

All promotional offers, including the weekly taka emoji festival, Cricket Dhamaka, birthday rewards, and the refer-a-friend bonus, have their own terms. The detailed terms of each offer are provided on the relevant promotional page. taka emoji reserves the right to modify or cancel any offer.

6 Gaming Rules and Fair Play

All games on taka emoji are operated fairly and transparently. The games available on the platform are developed by internationally recognised game providers and are operated with a defined RTP (Return to Player).

6.1 Game Play Rules

• Each game has its own rules, which should be read before starting to play.
• If a game is left incomplete due to a technical issue, the result will be determined based on the last confirmed state.
• Incorrect or unintentionally placed bets cannot be changed or cancelled.
• If a technical error in a game result is proven, that round may be declared void.

6.2 Sports Betting Rules

• Once a bet is accepted, it cannot be changed or cancelled.
• If a match or event is cancelled, the stake for that bet will be refunded.
• If any single bet in a multi-bet loses, the entire multi-bet is considered lost.
• taka emoji will not settle any bet before the official result is announced.

7 Prohibited Activities

The following activities are strictly prohibited on taka emoji, and if proven, the associated account will be permanently closed:

• Creating multiple accounts or using someone else's account.
• Collecting bonuses through fraudulent means or manipulating the bonus system.
• Using software, bots, or automated methods to play games or place bets.
• Attempting unauthorised access to another user's account.
• Money laundering or transacting with illegal funds.
• Harassing other users or disrupting the normal operation of the platform.
• Operating an account using a false identity or another person's information.

If any of the above activities are suspected, taka emoji reserves the right to temporarily freeze the associated account and funds pending investigation.

8 Account Suspension and Closure

taka emoji may temporarily or permanently close an account in the following circumstances:

• Violation of any provision of these Terms.
• Providing false information during identity verification.
• Proven fraudulent activity or bonus misuse.
• In accordance with a legal order or regulatory directive.

8.1 Voluntary Account Closure

A user may request account closure at any time. In such cases, the remaining balance in the account (subject to all wagering requirements being met) will be refunded.

8.2 Self-Exclusion Feature

A user who feels they need help managing their gaming habits may apply for self-exclusion. For more details about this feature, which allows the account to be closed for a set period or permanently, visit our Responsible Gaming page.

9 Limitation of Liability

The taka emoji platform provides its services "as is" and does not guarantee suitability for any specific purpose. taka emoji will not be liable in the following cases:

• Bets or game sessions lost due to internet connection disruptions.
• Delays or failures in services provided by third-party payment processors.
• Account information being compromised by another person if the user did not use a secure password.
• The operation of any website or service outside of the platform.
• Temporary service interruptions caused by unforeseen technical errors.

In any circumstance, taka emoji's maximum legal liability is limited to the amount of funds in the user's account.

10 Privacy and Data Protection

taka emoji places the highest importance on the protection of users' personal information. Detailed information on how collected data is used, stored, and kept secure is provided in our Privacy Policy.

10.1 Purpose of Data Collection

• For account creation and identity verification.
• To process transactions and ensure financial security.
• To provide customer support and improve service quality.
• To fulfill applicable legal obligations.

10.2 SSL Security

All transactions and personal data are protected by SSL encryption technology. User information is not sold to third parties, however it may be shared with relevant authorities when required by law or for fraud prevention purposes.

11 Changes to Terms

taka emoji reserves the right to partially or fully update these terms at any time. For significant changes, users will be notified in advance via their registered mobile number or email.

Continued use of the platform after updated terms are published will be considered as the user's acceptance of the new terms. It is recommended to check this page regularly.

12 Contact & Complaints

If you have any questions or objections regarding these terms, or wish to raise a complaint about any matter, please contact our support team. taka emoji offers 24/7 live chat support in both Bengali and English.

12.1 Complaints Process

• First, submit your complaint via live chat.
• If the issue is not resolved through live chat, submit a written complaint by email.
• Include your account details, the date of the incident, and a full description in your email complaint.
• After a complaint is submitted, the support team will endeavour to respond as quickly as possible.

For answers to more general questions about our service, visit our Frequently Asked Questions (FAQ) page — detailed answers to the most common questions are provided there.

Email: [email protected]